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  ■ Shipping Rates & Delivery

  
  
  Below are the delivery methods available with estimated arrival time and cost.

  

   

  
  

  
  

  
  

  - Item Preparation Time (for in-stock items): Around 7-10 business days after payment

  - Delivery Time (excluding customs clearance): Around 3-8 business days after dispatch

  - Shipping Courier: Available after dispatch

  - Method of Shipment: Air parcel

  - Tracking : Available

  
  

  
  
  ■ General Shipping Policy

  
  

  1) Some shipping couriers may not be available for certain areas. More information is provided on our Guide > Shipping page or during checkout.

  2) The delivery time provided is an average estimate excluding preparation time and customs clearance.

  3) Delivery time may vary depending on the shipment and customs clearance situation.

  4) The best matching shipping courier is selected in real time to provide the most secure and fastest delivery service. Please note that for this reason, we cannot provide the name of courier prior to shipment.

  5) All shipping couriers provide real-time tracking updates.

  6) All shipping couriers ship via air.

  
  

  
  

  ■ Customs and Duties

  
  

  The recipient is responsible for all/any import duties and taxes which may occur during international shipments.

  Please be advised that these charges are levied by the destination country and we do not have control over them.

  
  

  If you are charged customs fees even after proving that your items are for personal use, and your purchase amount meets the criteria below,

  you will be compensated via Reward Points.

  *Purchase amount: Original price of item(s) before any discounts/coupons/reward points are applied

  
  

  Please provide proof of payment via Contact US or E-mail after customs are cleared.

  *Approved only if request is made within 14 days of delivery.

  
  

  Country	Criteria for Customs Compensation
  U.S.A	Total purchase amount under the recipient's name is below US$800 (Based on order date)
  Australia	Purchase amount is below US$700
  Taiwan	Recipient is not responsible for customs clearance
  Singapore	Purchase amount is below US$280
  Malaysia	Purchase amount is below US$115
  Macao	[Duty-free zone] All customs charges that still occur are eligible for compensation
  Hong Kong	[Duty-free zone] All customs charges that still occur are eligible for compensation
  New Zealand	Purchase amount is below US$250

  
  

  
  

  ■ Track Orders

  
  

  Once your order is shipped out, you will receive an email regarding tracking information.

  You can also find information on your shipment at My Account > My Orders.

  
  

  
  

  ■ For Product Returns due to Reasons Caused by the Customer

  
  

  Any product returns due to reasons caused by the customer which includes but not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties and etc.

  
  

  - The returned product will not be re-shipped.

  - The customer is responsible for all/any relevant expenses during The return process such as round-trip shipping, customs and etc. This will be done by either deduction from refunds or extra charges.

  
  

  (1) Process for refund requests

  Once the parcel returns, refund will be issued after subtracting all fees and expenses.

  Price will vary depending on shipping methods from the returned product.

  For other countries where are non EMS service regions, refund will be issued in accordance with the EMS Premium Service.

  
  

  (2) For re-delivery requests

  There are NO re-deliveries.

Return and Exchange (After receipt)

 

1) Returns due to defective item(s) or wrong delivery

You can return or exchange the items.

Please contact 66Girls Customer Service via email or board within 7 days of delivery.

(Make sure to include the order number, product code, and pictures of the defective item or wrong delivery.)

66Girls bears the international shipping costs for the return and replacement (if applicable).

Please send us a copy of the receipt for the return shipping via email or board within 3 days after return request so that we can reimburse you the cost.

　

2) Returns due to Change of mind

We accept returns due to simple change of mind (including size and color).

Please contact 66Girls Customer Service via email or board within 7 days of delivery and ship your package within 3 days of return request.  (Make sure to include your order number, product code, and reason for return.)

All return due to Change of mind must be sent via EMS service.

Please note that the customer is responsible for the return shipping costs (international).

　

* Your return is not processed if the tags/labels of the items are damaged or if there are traces of use (applicable to defective items as well)

* Your return is not processed if you ship your item without prior notice.

* When returning the items, all the components including packaging should be in original condition.

　

3) Missing items

If you received your parcel and find any item(s) missing, please contact 66Girls Customer Service within 1 day of receipt.

Please keep all the compartments including packaging. This way we can check for any damages to the parcel or possible repackaging in the course of delivery.

 

 

 

Order Cancellation or Change (Before Shipment)

 

1) Order Cancellation

You can cancel selected items or your entire order.

Cancellations can only be processed if your order is 'Pending' and not yet shipped.

　

2) Order Change

You can change the color or the size of the item you ordered. (Unfortunately, you cannot change your order to a different item/model.)

Changes to order can only be processed if your order is 'Pending' and not yet shipped.

　

3) Change of Shipping Address

Changes to address can only be processed if your order is 'Pending' and not yet shipped.

Please contact 66Girls Customer Service ASAP via phone, email, or board.

　

4) When the ordered item is out of stock

We at 66Girls strive to offer our best service by processing your order in a timely manner.

However, there are cases in which items are out of stock due to high demand.

In order to ensure a smooth and fast delivery, in such cases we will process your order as according to your pre-selected preference.

- If you selected ‘Refund the sold-out item and dispatch the rest of my order ASAP’, we will deliver the remaining items except the item out of stock without any further notice.

- If you selected ‘Contact me first and let's think about it’, our customer service representative will contact you via email or telephone, and you can decide whether you would like to cancel the sold-out item or the entire order.